Privacy Policy

Effective July 11, 2026.

1. Scope of This Policy

This policy describes how Prior Labs, LLC, doing business as Clear Guardianship (“Clear Guardianship,” “we,” “us,” or “our”), handles information collected through clearguardianship.com and the Clear Guardianship application (together, the “Service”). It does not cover information you give directly to THE PRIOR LAW OFFICE, PLLC (“the firm”) outside the Service, for example in a phone call or an email you send the firm on your own. Section 6 explains when information moves from Clear Guardianship to the firm.

2. Information We Collect

We collect the following categories of information:

• Account information: your name, email address, phone number, and login credentials.
• Matter information from the questionnaire: information about you as the petitioner, information about the person you are seeking guardianship for (the alleged incapacitated person), and information about the proposed guardian or conservator, family members, and other interested parties who must receive notice of the case.
• Sensitive information: within the matter information above, the questionnaire specifically asks for Social Security numbers, medical and health information (such as the physician or psychologist evaluation and diagnosis), and financial information (assets, income, and debts). We treat these categories as sensitive and handle them as described in Section 4.
• Payment information: our payment processor collects your card or bank details directly; we receive confirmation that a payment succeeded, not your full card number.
• Communications: messages you send our support team.
• Usage information: basic technical data such as IP address, browser type, and pages visited, collected for security and to understand how the Service is used.
• Eligibility screener reminder requests: the free eligibility screener you can use before creating an account does not ask for or store your name. If the screener tells you a filing is not available yet, or that your situation needs a conversation with the firm, and you ask us to follow up, we collect only the email address you give us, an internal code for which screener outcome you reached, a short internal note about what triggered that outcome, and, if the timing issue is a fixed filing date, that date. We use this solely to send a one-time follow-up about your situation; see Section 5 for how long we keep it.

Some of the information described above is about people other than you: the person you are seeking guardianship or conservatorship for, and other family members or interested parties Virginia law requires you to identify and give notice to as part of the case. We collect this information because you, as petitioner, are required to provide it to prepare your court filing and satisfy the proceeding's notice requirements, not because those individuals have separately agreed to this policy. If you are one of those individuals and have questions about information submitted about you, you can reach us using the contact information in Section 12.

3. How We Use Information

We use the information above to:

• generate your court filing packet and related documents;
• calculate and remind you of Virginia procedural deadlines;
• process payments for the tier you purchase;
• provide attorney services if you purchase an attorney tier or request a consult, in which case the relevant information is shared with the firm as described in Section 6;
• respond to support requests;
• send a one-time reminder if you ask the eligibility screener to follow up with you later, as described in Section 2; and
• maintain the security of the Service and improve how it works.

4. How We Protect Information

We protect information collected through the Service as follows:

• traffic to and from the Service is encrypted in transit (HTTPS/TLS);
• the sensitive fields described in Section 2, including Social Security numbers, medical information, and financial information, are encrypted at rest using field-level encryption, separate from the general case information used to calculate deadlines and identify your circuit court;
• access to matter information is limited to Clear Guardianship personnel who need it to operate the Service, and, for attorney-tier customers, to attorneys and staff of the firm working on your matter;
• authorized Clear Guardianship support personnel may view your case information, including sensitive fields such as Social Security numbers (shown only as the last four digits) and medical, financial, or other sensitive information you have entered, when you contact us for help with your matter; and
• every time authorized personnel access your case information through our internal support tools, that access is recorded in an append-only access log, including who accessed it, when, and what was viewed.

No system is perfectly secure, and we cannot guarantee the absolute security of information you submit.

5. Data Retention

We intend to keep matter information only for as long as reasonably necessary for the purposes described in this policy, and to purge it a set number of months after your matter concludes or your account becomes inactive, except where we must retain records longer for billing, tax, or legal record-keeping. This retention schedule is a target we are building toward and is not yet fully implemented. Until it is, we retain information only as long as necessary for the purposes described in this policy and will honor deletion requests as described in Section 7. Keep your own copy of any document the Service generates for you. Access and security logs, such as records of when authorized personnel viewed a case through our internal support tools, are retained under the legal record-keeping and security exception described above for longer than the underlying matter information itself, because that log's value in resolving a later dispute about who accessed a matter and when outlasts the matter information it documents. An automated process enforces part of this today: it purges access log entries six years after they are created, unless a legal hold applies to the staff member or the matter involved, or the entry documents access to a matter whose information has not yet been purged under the schedule described above. Because the automated purge of matter information itself is still being built, entries that document access to a specific matter are not yet being purged in practice; entries that do not reference any matter, such as sign-in records, already are.

Eligibility screener reminder requests are held to the same not-yet-fully-implemented target described above. No automated process exists yet to send the reminder or to delete the record afterward, so today that information simply remains on file until we act on it manually or you ask us to delete it under Section 7.

6. Who We Share Information With

We do not sell your information. We share it only as follows:

• THE PRIOR LAW OFFICE, PLLC. Clear Guardianship is a product of Prior Labs, LLC. Prior Labs, LLC and THE PRIOR LAW OFFICE, PLLC are both owned by attorney Vincent W.P. Prior. Clear Guardianship is not a law firm and does not provide legal advice. If you decide to hire a lawyer, you are free to hire any lawyer of your choosing; you are not required to hire THE PRIOR LAW OFFICE, PLLC. We may conduct an internal screening review, including a conflict-of-interest check, at any point during your use of the Service, using the matter information you have entered up to that point; this can happen before you purchase any tier and does not depend on your having purchased one. If you purchase an attorney tier or request a consult, we also share with the firm the matter information it needs to evaluate and provide that service.
• Service providers. We use vendors to run the Service, for example a payment processor, an email delivery provider, and cloud hosting infrastructure. These vendors process information on our behalf, under confidentiality and data-handling terms, and only as needed to provide the Service.
• Legal requirements. We may disclose information if required by law, subpoena, or court order, or to protect the rights, property, or safety of Clear Guardianship, our users, or others.
• Business transfers. If Prior Labs, LLC is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction, subject to the protections described in this policy.

7. Your Rights and Choices

You can ask us to give you a copy of the information we hold about you, correct inaccurate information, or delete your information, subject to what we need to retain for billing, tax, or legal reasons. You can also opt out of non-essential communications and close your account. To make a request, email us at the address in Section 12. We will take reasonable steps to verify your identity before fulfilling a request.

8. Virginia and Other State Privacy Laws

The Virginia Consumer Data Protection Act applies to businesses that control or process the personal data of at least 100,000 Virginia residents in a year, or at least 25,000 if the business derives over half its gross revenue from selling personal data. At its current scale, Clear Guardianship does not expect to meet either threshold, but we intend to honor rights consistent with that law, including the access, correction, deletion, and portability rights described in Section 7, regardless of scale. If a security incident requires notification under Virginia law, we will notify affected individuals as the law requires. If you live in a state whose law gives you privacy rights beyond those described here, contact us and we will address your request; we will not discriminate against you for exercising any privacy right.

9. Cookies and Analytics

We use cookies and similar technology that are necessary to keep you logged in and to remember your progress in the questionnaire. We may also use analytics or advertising cookies on our marketing pages, for example to measure the effectiveness of an advertising campaign; where we do, we will disclose the specific tools in use in an updated version of this policy. You can control cookies through your browser settings, though some parts of the Service may not work properly without them.

10. Children’s Privacy

The Service is intended for use by adults handling a guardianship or conservatorship matter. In transition-age cases, a petitioner may enter information about a family member who is nearly eighteen, but the Service itself is not directed to children, and we do not knowingly allow anyone under eighteen to create an account or make a purchase.

11. Changes to This Policy

We may update this policy from time to time, including as we implement the retention schedule described in Section 5. If we make a material change, we will update the date on this page and, where practical, notify account holders.

12. Contact

Prior Labs, LLC, doing business as Clear Guardianship. Privacy questions and requests can be sent to support@clearguardianship.com.